Completed Items in March 2012

• Added Controlled Substance Database Link to Portal
• Payson on the new NEA/Apex system which simplifies electronic attachments
• CE tracking added to quarterly reports
• Now have "Live Chat" function on patient’s website. Getting 2-3 new patients a day
• Now have chat set up between front offices integrated with Google App service
• Now have office Facebook page
• Now have link on patient site to "Like" us on Facebook
• Now have custom voice mail for internal line calls
• Now have substance abuse resources on Portal
• Simplified Insurance Phone Form
• Updated Medicaid coupon and take home bleaching in polices
• Updated cleaning checklist
• Added pt. policy on pt. @ multiple office
• Added pt. policy on cone beam
• Added pt. policy on Cleaning Appt Length
• Added better labels to portal goal sections
• Updated Monthly query in OD to better match portal requirements and formatting again
• Updated Dr. follow up call e-mail to now include that Dr’s hourly production for the day.
• Added to comments section to portal so offices have a way to report patient complaints. We can begin to analyze them to help us improve.
• Added Feedback to Portal so those interested can follow updates
• Call Center now assisting in doing post-op calls for simple patients & procedures
• Held first Cascade Date Night for sociality among offices and spouses, and to receive input on direction of company from its stakeholders.
• Installed Atomic Clock Time Server on networks and on all machines so they are all synced to the milliseconds. This fixes long-standing OD button issue
• Closed books with Dr K, all payments now received
• Met with Dental Coop to expand services and negotiate higher fee schedules
• Signed up with Mountain Land Collections to try to get better collection results
• Comment section up for feedback and to capture patient experiences. Results already coming in
• Process created so now each month each office will get a custom Power Point of patient online feedback results.