Completed Items in September 2011

• Added Job proficiencies list to portal
• Began offering payment plans
• Started Call center
• Began call tracking software
• Make payment plan in excel that does all the math for us
• Fixed the double filling problem on warranty fillings. Now only one shows up.
• Updated surgical extraction for our prices for both offices and all fee schedules
• Found better way to run recurring credit card charges weekly
• Set up IP phones, Set up call quality.  Being testing of next few weeks.  Try to only use new phones so we don't have to double pay very long. I have order some longer cords which will be coming.
• Changed price on surgical stent from $275 to $350, all fee schedules and both offices. It costs more than we thought.
• Tell all staff, we write off pt. portion on all UCR cleaning visits. 
• Updated call back report, created call back pt. with three e-mails
• Implemented text reminder calls to patients
• Began testing of performance review software that would integrate with our processes