Completed Items in January 2012

• Add Team Development library to Portal
• Acquired license to post videos on portal
• Purchased almost 20 videos to help office train team members
• Began indexed online videos
• Further optimized all computers for speed on networks w/ phone traffic
• Created a cleaning checklist to streamline and improve weekly office cleaning
• Researched and purchased Patient Education software and IPad for each office
• Ordered specific phone numbers fro each add so we can now track effectiveness
• Setup up office profile on Angie’s list
• Corporate began helping offices with unpaid claims report.  Many problems found and began process of fixing them.
• Each office was brought in compliance with new electronic claim form 5010 regulations
• Added inbound fax to e-mail service