Our Phone System & Queues

We utilize a customized phone system to increase convenience and access for our patients.
Never say "Transfer" & "Call Center." Give impresson we are small office and the other person is sitting right next to you.
We prefer "Warm Transfers"
Pay greater attention to the person in front of you rather then the phone, that is what call center and voicemail are for.

4 sec.: Our primary Call Center team member's phones ring
4 sec.: Now we add all corporate team member's phones to ring
8 sec.: Now we also add the respective offices's Receptionist and Coordinator phones to the group
Patient is give option to leave voicemail or:
2 min: By default the patient is now put into call queue for all Call Center and Corporate team members to answer.
Patient is given another option to leave a voicemail
5 min: By default the patient is again put back into call Queue for all Call Center and Corporate team members to answer.
Patient is now forced to leave message.

Call Center fields all voicemails during the day while they are open.
After call center is closed, and through the night, voicemails are sent directly to each office's e-mail as they can respond more timely.
After hours patients are given the option to leave a voicemail or connected directly to the doctors' respective cells phones
If an office is going to be closed for a Holiday, please call Call Center and request them to turn your phones off.
Calls will automatically stop being routed to your phones after business hours and on non workdays.
To log your phone into or out of a queue dial *13 and follow directions. Many will log into multiple queue levels.

Phones	Queues levels to log into
Cascade Services	900,901,902,903
Payson Front Office Phones	800, 900
Springville Front Office Phones	801, 901
Spanish Fork Front Office Phones	802, 902
Little Chompers Front Office Phones	803, 903

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