Inspire Trust (Professional, Confident, Knowledgeable, Appropriate summary of transaction)
Key Words / Definitions:
- Professional - respectful and considerate treatment of any person and/or company with whom we do business; "a person who is expert at his or her work"
- Confident - "sure of oneself and one's abilities"
- Knowledgeable - "possessing or exhibiting knowledge, insight, or understanding; well informed; perceptive."
- Appropriate - "particularly suitable; fitting; compatible."
Items falling within this category include but are not limited to
- Inappropriate or overuse of slang and/or technical dental terms
- Appropriate niceties
- Pace and tone are appropriate to patient and situation
- Appropriate hold procedure and language
- Explanation/awareness of process to paitent
- Sufficient summary of transaction
- Correct grammar/spelling
- Regard patient information according to HIPPA regulations
"Deal Breakers" - Items for which this category would be scored "F"
- Disparaging or inappropriate remarks made about other employees, the company, or anyone we do business with
- Incorrect information given about anything that is central to the patient doing business with us.