Inspire Trust (Professional, Confident, Knowledgeable, Appropriate summary of transaction)

Key Words / Definitions:

• Professional - respectful and considerate treatment of any person and/or company with whom we do business; "a person who is expert at his or her work"
• Confident - "sure of oneself and one's abilities"
• Knowledgeable - "possessing or exhibiting knowledge, insight, or understanding; well informed; perceptive."
• Appropriate - "particularly suitable; fitting; compatible."

Items falling within this category include but are not limited to

• Inappropriate or overuse of slang and/or technical dental terms
• Appropriate niceties
• Pace and tone are appropriate to patient and situation
• Appropriate hold procedure and language
• Explanation/awareness of process to paitent
• Sufficient summary of transaction
• Correct grammar/spelling
• Regard patient information according to HIPPA regulations

"Deal Breakers" - Items for which this category would be scored "F"

• Disparaging or inappropriate remarks made about other employees, the company, or anyone we do business with
• Incorrect information given about anything that is central to the patient doing business with us.