Helpful (Follow-up through tasks, emails, call; thorough review of chart & TP; thorough with notes in comm. log, etc...)

Key Words / Definitions:

• Thorough - "executed without negligence or omissions; complete; perfect"

Items falling within this category include but are not limited to:

• Offers to hold, wait, or call the patient back when appropriate
• Accurate information, parameters, notes entered in the account, comm. log, etc.
• Anticipating and thoroughly meeting patient needs
• Effectively and thoroughly answer patient questions
• Follow-up when promised or when appropriate

• "Deal Breakers" - Items for which this category would be scored "F"

• Not offering to call the patient back (when applicable)
• Failing to follow up as promised