Sample Scripts

General Points

• One phrase can make all the difference in the world!
• Stick to the scripts when talking finances.
• Remember, we see patients when they are in pain and suddenly have a very large unexpected expense. Be careful not to take it personally and become defensive.
• People are good and we often do not know the whole story, give people the benefit of the doubt.
• Role play these sample scripts and questions until it becomes natural.
• Enjoy yourself, be natural, and be happy! It's the people that we love!

 

Click for More Detail

• *Only way to schedule work*
• How to schedule recall
• Do's & Dont's
• Phone Call Scripts
• Front Desk
• Billing
• Hygiene and TP
• Assistants
• Dentist
• Same Day Treatment

 

Related Pages

• Quality Monitoring Program
• Phone System & Queues