Appointment Confirmations

Below is a description of how we confirm appointments:

Confirmations

• For recall appointments only: the Coordinator sends a confirmation post card or email (if available) 30-45 day before appointment.
• 2 days before all appointments, we personally call each family.
• The night before every appointment, we send a email/text reminder to the guarantor.  For detailed instructions on setting patients up for text reminders, click here.
• At any point if patient id a painter TMSkNi’s us, make sure to take the time to make a note so we don’t bother the patient.
• Look at the Red Flags cheat sheet for specifics of things to remember.

Recall for Cleanings

• 1st  Hygienists have the duty to try to schedule at time of cleaning
• 2nd Assistants and Coordinator have duty to schedule recall during doctors appointments.
• 3rd If patient didn’t schedule then Coordinator sends a postcard or email (if available) 30-45 before due date.
• 4th Once due date arrives Reactive & Scheduling Specialist and Hygienist have the duty to personally call the patient.  Detailed instruction of these calls can be found at by clicking here.